Welcome to LonelyNoMore
Our patented big five OCEAN personality analysis service is carefully designed using insights from peer-reviewed research, foundational psychological texts, and original science. We maintain an uncompromising ethical standard: we proactively refer users to human therapists when appropriate. Your conversations are processed by the AI providers that power the service, under their commercial API terms. Anthropic, Google, OpenAI and xAI do not use them to train their models. We never sell your conversations and never use them for advertising.
Your data and conversations remain private, secure, and under your control. We know therapy is deeply personal, and we treat your conversations with the same respect and confidentiality that a professional therapist would.
Questions? Our privacy team is available at support@nrichs.me
Our Core Principles
Local-First Storage
Your conversations stay on your device by default
Explicit Consent
Nothing is shared without your clear, active choice
Minimal Data Collection
We only collect what's necessary to provide our service
No Training Data
Your conversations are never used to train our AI
Professional Standards
We adhere to therapeutic industry privacy standards
What Information We Collect
Essential Information
Email address (for authentication)
Display name
Font size preference
Subscription status- Country or region — the country you tell us you grew up in when starting the Assessment, so we can play music from your part of the world, and your device's time zone, so daily prompts reach you at sensible times. We also use the time zone to show prices in your currency
Optional Information
conversations (stored locally by default)
Connection preferences (for sharing and comparing your Assessment results with your friends)
Data sharing preferences
What We Don't Collect
Personal health records
Financial information beyond subscription status
Browser history
Device information beyond basic authentication needs
How Your Data is Stored
Local Storage
All conversations are stored locally on your device by default
You maintain full control over your data
You can delete conversations at any time
Local storage uses industry-standard encryption
Cloud Storage (Optional)
Only if you explicitly opt in:
Account preferences
Connection relationships
Data Sharing and Control
Patient Data Sharing
Conversations remain private by default
Sharing with friends requires explicit opt-in
You can revoke sharing permissions at any time
You choose what to share
Security Measures
Technical Security
Industry-standard SSL/TLS protocols
Automated threat detection
Access Controls
Session management and timeout controls
Role-based access control
Therapeutic Standards
Professional Ethics
Adherence to psychotherapy ethical guidelines
Compliance with mental health privacy standards
Regular privacy impact assessments
Continuous policy review and updates
Clinical Boundaries
- Clear separation of AI and human therapy
- Transparent referral processes
- Crisis protocol adherence
- Professional supervision framework
Your Rights
You have the right to:
Access your data
Delete your data
Be forgotten completely
You can export your conversations at any time from Settings. For a copy of everything else we hold about you (your account details and Assessment results), contact us at support@nrichs.me and we'll provide it within 30 days.
Modify sharing preferences
Revoke sharing permissions
Request account deletion
Data Retention
Local data: Retained until you delete it
Shared data: Retained until sharing is revoked
Account data: Retained until account deletion
Deleted accounts
When you delete your account with Forget Me, we permanently delete your conversations, personality profile and scores, music ratings, roaming backups, settings, and account record. Deletion is immediate and cannot be undone.
For completeness, here is what does not disappear at that moment:
- Repeat-signup check. We keep a one-way code derived from your email address for 12 months, so the free allowance cannot be claimed repeatedly. It cannot be reversed into your address and is deleted automatically after 12 months.
- Payment records. If you subscribed, PayPal retains its own transaction records under its own privacy policy. We cancel the subscription; we cannot erase PayPal's books. If we cannot confirm the cancellation, we keep the subscription reference so that we can cancel it for you.
- Backups. Deleted data may persist in our backups for a limited retention window before expiring.
- Sent email. Emails we have already sent exist in your inbox and in our email provider's delivery records.
- Your other devices. Browsers you used on other devices may hold locally saved data until you clear them.
- Messages sent to other platforms. If you connected external messaging platforms, messages already delivered to those platforms remain there, governed by those platforms' policies.
- Other members. Contact details you chose to share with another member have already been sent to them and remain with them.
- Spotify. If you connected Spotify, we delete our access to it, but the connection stays listed in your Spotify account until you remove it there.
- AI providers. Your conversations were processed by the AI providers that power the service. Any copies they hold are kept and deleted under their own API terms; we cannot delete them for you.
- Service logs. Our operational logs can include your account identifier and email address. They are kept for security and troubleshooting and are not deleted with your account.
- Analytics. Our analytics provider retains usage events for its standard retention period; we do not use them to identify you after deletion.
- Messages we cannot match to you. A help chat held while you were not signed in, or a contact-form message sent from an address your account never confirmed, carries nothing that links it to your account, so we cannot find it to delete it.
We think a deletion promise should say exactly what it covers. This is the whole list.
Changes to Privacy Policy
Advance notice of changes
Email notification of material updates
Version history maintained
Grace period for major changes
Contact Information
For privacy-related inquiries:
Email: support@nrichs.me
Response time: Within 48 hours
Data request handling: Within 30 days
Regulatory Compliance
GDPR
EU users compliance
CCPA
California users compliance
AI-Specific Privacy
AI Training
No use of user data for AI training
Pre-trained on approved academic sources
Transparent AI limitations
AI Interactions
No persistent memory between sessions
Your personality profile is built from your own reactions to the Assessment's music and what you share in conversation, and only used to run this service, including matching you with others — never for advertising, and never sold
Clear AI identification
Your conversations are never used for tracking or advertising
Data Protection
Encryption Standards
TLS 1.3 for data in transit
Secure key management
Backup Protocol
Automated database backups, for disaster recovery only
Backups expire after a limited retention window
Encrypted backup storage
Regular restore testing
Incident Response
Breach Protocol
72-hour notification commitment
Detailed incident reporting
Impact assessment process
Remediation tracking
Recovery Process
Clear recovery procedures
User notification protocols
Service restoration priorities
Post-incident review
Third-Party Services
We use limited third-party services for:
Authentication (Google SSO)
Email communications
Payment processing
Infrastructure hosting- Analytics and advertising measurement (with your consent)
Analytics and advertising cookies are optional and off by default. If you accept analytics cookies, we use Google Analytics to understand how visitors use our site. If you accept marketing cookies, we load the Meta Pixel (Meta Platforms Ireland Limited), which sets the _fbp and _fbc cookies and reports your visit to Meta so we can measure our advertising. You can change your mind at any time via Manage cookies in the footer, which removes these cookies.
Your conversations are processed by the AI providers that power the service, under their commercial API terms. Anthropic, Google, OpenAI and xAI do not use them to train their models. We never sell your conversations and never use them for advertising.
LonelyNoMore is proudly part of the nRich suite of evidence-based and research-led AI psychology products.